How do you provide installation and technical support?
Complete accompanying documents including installation manuals are delivered with the equipment. Remote technical support is available via email, video, and instant messaging. If required, technicians can be dispatched to the job site for on-site assistance.
What is the warranty and spare parts policy?
We provide free vulnerable parts within the shipping container. If any parts are damaged due to quality issues within 13 months of the B/L date, we will provide free replacements after confirmation.
What kind of packaging is used for international shipping?
We use standard export-grade wooden cases and bundles to ensure all elevator components are securely protected during transit.
What are your standard payment terms?
Our standard terms are T/T at sight or L/C (Letter of Credit).
What is the average delivery time and loading port?
Delivery typically takes 20-30 working days after contract signing and deposit receipt. Our primary loading ports are Foshan and Guangzhou, China.
Can the elevator specifications be customized?
Yes, our elevators support various capacities (1000kg-2000kg), speeds (1-3m/s), and design styles to meet specific hospital or residential requirements.
DHI Lift
