1. What are the main advantages of your lift equipment?
We are among the leading manufacturers in the region, offering significant advantages in quality and market pricing. We provide comprehensive after-sales service, including on-site installation guidance and a 12-month warranty for the entire unit.
2. What pre-sales services do you provide?
Our team offers professional consultation before ordering. For custom requirements, our expert engineers provide detailed blueprints of bespoke machines to ensure the equipment meets your specific space and load needs.
3. How is the product installed after delivery?
We provide detailed drawings, assembly manuals, and installation guides. Most customers can successfully install the machines by following these clear steps. Technical support is available via email with a fast response time.
4. What type of packaging is used for international shipping?
We standardly use robust plywood cases to protect the equipment during transit. Special shipping marks or customized packaging requirements can be accommodated based on your needs.
5. What is the typical lead time for an order?
Shipping speed is prioritized. Typically, it takes about 10 working days after receiving payment, though this can vary slightly depending on the specific product and level of customization.
6. What are the accepted payment methods and terms?
Standard terms include payment before production and the remaining balance before delivery. We operate under common international trade terms such as EXW, FOB, CFR, and CIF.