Frequently Asked Questions
Is the elevator stable and safe?
Yes. With over 10 years of production experience and customers in more than 20 countries, our products are qualified with ISO9001, CE/EN81, EAC, and KC. All main components are from internationally recognized brands to ensure premium safety levels.
How is installation and maintenance handled?
We cooperate with professional elevator installation companies in more than 20 countries. We continuously expand our partner network to ensure customers enjoy high-quality local after-sales service.
What safety measures prevent the elevator from dropping?
Our elevators feature 6 lines of protection across the machine room, doors, and shaft bottom. The protection system activates automatically if any issues are detected, preventing sudden drops or clamping when properly maintained.
Which certifications do your products hold?
We are fully qualified with CE/EN81, EAC/CU-TR, KC, and TUV certificates, ensuring full compliance and protection for our clients.
What is the standard warranty period?
We provide a 2-year free guarantee for our elevator systems, supported by our technical engineering team.
Can the elevator be customized for small shafts?
Yes, we specialize in providing professional solutions for very small shaft requirements, particularly for the overseas residential and commercial markets.